Customer Service Representative Needed – FastBuy

Description

FastBuy is looking for a responsible and customer-focused individual to join its team as a Customer Service Representative. The successful candidate will work from the FastBuy office and serve as a first point of contact for customers, assisting with orders, inquiries, complaints and general customer support. Key responsibilities 1. Receive and attend to customer calls and messages. 2. Open and manage the FastBuy business phone during working hours. 3. Receive and process customer orders. 4. Respond to customer inquiries about products, orders and deliveries. 5. Follow up on pending and delayed orders. 6. Communicate with customers regarding order confirmations and updates. 7. Escalate complaints or operational issues to the appropriate team. 8. Maintain proper records of customer requests and orders. 9. Assist with the day-to-day coordination of customer service operations.